Frequently asked questions
Can I purchase any item safely?
We do not collect any banking/card information. All banking info is used by Square Card payments and Paypal systems. You information is 100% safe and private.
Do you collect personal or card info?
We do not collect, share or use any personal/client information in our database unless customer create his/her own profile to be updated for new arrivals, deals, offers. Our profile/log in database requires email/address for shipping purpose ONLY.
When can I have my item?
How can I track my order?
Want to ship internationally?
We ship almost all over the world, Please be patient with your international order which may take 10-45 days depends on your location.
If you have any questions, please don't hesitate to contact our Customer Experience Department by email
How is Return process?
How long it takes to receive your refund, replacement product, or store credit?
Once Item is returned to our warehouse, Your refund will be given within 15-20 days. Store credits within 3 days.
Any shipping fees the customer will need to pay?
No, We provide free return label, Unless customer choose his/she own shipping method (express or regular) We do not recommend this.
Did you receive a damaged, defective, or wrong item and want to replace it with the same item?
We will replace your item with new one if we have in stock, if not we will refund you back.
Is your order missing an item or part and you want a refund or replacement?
Contact us, we will help with all process